The following is for the information of holders of shares in the Company listed on the Main Board of The Stock Exchange of Hong Kong Limited (the Hong Kong Shares).

SHAREHOLDERS COMMUNICATION POLICY
To ensure the effective communications between the Company and its shareholders, we have formulated communication policies with shareholders. We regularly review the implementation of these policies and consider them to be effective. We have established a securities affairs department, dedicated to providing necessary information and services to, and communicate with, shareholders and investors and other participants in the capital market, to maintain an active dialogue with them and make sure they are fully informed of the Company’s operation and development.

CORPORATE COMMUNICATIONS
Corporate Communication refers to any document issued or to be issued by the Company for the information or action of holders of any of the Company’s securities as defined in Rule 1.01 of the Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited (the “Hong Kong Listing Rules”), including but not limited to: (a) an annual report; (b) an interim report; (c) a notice of meeting; (d) a listing document; (e) a circular; and (f) a proxy form.

The English and Chinese versions of our Corporate Communications are available on our website at www.chinamobileltd.com and the HKEXnews website at www.hkexnews.hk.

In accordance with the Hong Kong Listing Rules, the Companies Ordinance (Chapter 622 of the Laws of Hong Kong) and our Articles of Association, we will supply Corporate Communications to our shareholders electronically by making Corporate Communications available on our website and the HKEXnews website (“Electronic Version”), provided that the relevant shareholders have consented to receiving the Electronic Version.

Registered Shareholders
We will seek consent from our registered shareholders for receiving the Electronic Version of all future Corporate Communications. If we do not receive any response from the registered shareholder indicating his/her objection to receiving the Electronic Version of Corporate Communications within a period of 28 days, he/she will be deemed to have elected the Electronic Version instead of printed copies, and a notice of publication of Corporate Communications will be sent to him/her in the future by email or, if no email address is provided, by post to his/her address as it appears in our register of members.

We will despatch printed copies of Corporate Communications in the registered shareholders’ choice of language to their addresses pursuant to their request, or if consent has not been sought from them for receiving the Electronic Version of Corporate Communications.

If a registered shareholder has elected (or is deemed to have elected) the Electronic Version but for any reason has difficulty in accessing the relevant Corporate Communication(s) electronically or wishes to receive printed copies, we will promptly upon his/her request send the printed copies to him/her free of charge.

Non-registered Holders
A notice of publication of Corporate Communications on our website will also be sent by email or by post to our non-registered holders whose shares (whether or not held through a broker or custodian) are held in the Central Clearing and Settlement System (CCASS) and who has notified us through Hong Kong Securities Clearing Company Limited (HKSCC) that he/she wishes to receive Corporate Communications. Non-registered holders may also request to receive printed copies of Corporate Communications.

REQUEST FOR PRINTED COPIES OR ELECTION OF LANGUAGE AND MEANS OF RECEIPT OF CORPORATE COMMUNICATIONS
A registered shareholder/non-registered holder who wishes to receive a Corporate Communication in printed form or in a language version other than his/her existing choice, or wishes to change his/her choice of language or means of receiving all future Corporate Communications, may complete the relevant Request Form and submit it to our Hong Kong share registrar by post to 17M Floor, Hopewell Centre, 183 Queen’s Road East, Wan Chai, Hong Kong, or by email to ChinaMobile.ecom@computershare.com.hk. The relevant Request Forms can be downloaded from our website or the HKEXnews website.

ENQUIRIES
Shareholders who have any queries in relation to request for printed copies or election of language and means of receipt of Corporate Communications may call the enquiry hotline of our Hong Kong share registrar, Hong Kong Registrars Limited, on (852) 2862 8688 during business hours from 9:00 am to 6:00 pm from Monday to Friday, excluding Hong Kong public holidays.

REPLACEMENT OF LOST SHARE CERTIFICATES
A share certificate issued by China Mobile is a proof of the shareholder's title to Hong Kong Shares in China Mobile. If a shareholder lost any share certificate, he/she should report to China Mobile’s registrar and apply for the issue of a replacement share certificate as soon as possible. A replacement share certificate will be issued subject to the fulfillment of such conditions as to evidence and provision of indemnity as the Company may consider appropriate, as well as payment of the scrip fee and relevant administration costs involved.

Pursuant to the Companies Ordinance (Chapter 622 of the Laws of Hong Kong), China Mobile is required to publish notices in specified form before replacement of lost share certificates, which include, among other things, a Notice of Intention to Issue New Share Certificates, and a Notice of Cancellation of Original Share Certificate and Issue of New Certificate on its website. Shareholders may refer to the aforesaid notices set out below.

Notices of Intention to Issue New Share Certificates (made pursuant to section 164(1) of the Companies Ordinance)

Notices of Cancellation of Original Share Certificate and Issue of New Certificate (made pursuant to section 166(1) of the Companies Ordinance)